PRIVACY POLICY
This Privacy Policy describes how atomheartcrossstitch.com (the “Site”, “we”, “us”, or “our”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.
For the purposes of applicable data protection laws, Atom Heart Cross Stitch is the data controller responsible for your Personal Information.
PERSONAL INFORMATION WE COLLECT
When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support.
In this Privacy Policy, “Personal Information” refers to any information that can identify an individual.
Device Information
Examples of Personal Information collected include your web browser version, IP address, time zone, cookie information, pages or products viewed, search terms, and how you interact with the Site.
Purpose of collection: to load the Site accurately for you and to perform analytics on Site usage in order to improve and optimize our website.
Source of collection: collected automatically through cookies, log files, web beacons, tags, or pixels when you access the Site.
Disclosure for a business purpose: shared with our website platform provider, Wix.
Order Information
Examples of Personal Information collected include name, billing address, shipping address, email address, phone number, and payment method details.
Purpose of collection: to fulfill orders placed through the Site, process payments, arrange shipping, provide order confirmations and invoices, communicate with you, screen orders for potential fraud or risk, and provide information about our products or services when consistent with your communication preferences.
Source of collection: collected directly from you.
Payment information is processed securely by our payment processors and is not stored by us.
Disclosure for a business purpose: shared with our website platform provider Wix and with shipping carriers for delivery purposes.
Customer Support Information
Examples of Personal Information collected include the information you provide when contacting us for customer service, such as your name, email address, order information, and message content.
Purpose of collection: to provide customer support and resolve inquiries.
Source of collection: collected from you.
Email Marketing
If you subscribe to our newsletter, we may use your email address to send you marketing communications about our products, updates, or promotions. You may unsubscribe from these communications at any time by clicking the unsubscribe link included in our emails.
MINORS
The Site is not intended for individuals under the age of 18. We do not knowingly collect Personal Information from children. If you believe that a child has provided us with Personal Information, please contact us so that we may delete the information.
SHARING PERSONAL INFORMATION
We share your Personal Information with service providers to help us operate our business and fulfill orders placed through the Site.
For example, we use Wix to power our online store. You can read more about how Wix uses your Personal Information at https://www.wix.com/about/privacy
We share only the information necessary to perform services such as payment processing, website hosting, analytics, and order fulfillment.
We may also share your Personal Information to comply with applicable laws and regulations, respond to lawful requests for information, or otherwise protect our legal rights.
Shipping carriers such as USPS, FedEx, and UPS receive the information necessary to deliver your order, such as your name and shipping address.
BEHAVIORAL ADVERTISING
We may use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you.
For example, we use Google Analytics to help us understand how customers use the Site. You can read more about how Google uses your Personal Information at https://policies.google.com/privacy
You can opt out of Google Analytics at https://tools.google.com/dlpage/gaoptout
You may also opt out of targeted advertising through the following services:
Facebook: https://www.facebook.com/settings/?tab=ads
Google: https://www.google.com/settings/ads
Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
Additionally, you can opt out of some targeted advertising by visiting the Digital Advertising Alliance opt-out portal at http://optout.aboutads.info
USING PERSONAL INFORMATION
We use your Personal Information to provide our services, including offering products for sale, processing payments, shipping and fulfilling orders, communicating with you, and providing updates about products, services, or promotions.
LAWFUL BASIS FOR PROCESSING
If you are located in the European Economic Area (EEA) or United Kingdom, we process your Personal Information under the following lawful bases:
Your consent
The performance of a contract between you and us
Compliance with legal obligations
Our legitimate business interests, provided those interests do not override your fundamental rights and freedoms
DATA RETENTION
When you place an order through the Site, we retain your Personal Information for our records and to comply with legal, tax, and accounting obligations unless and until you request deletion where permitted by law.
AUTOMATED DECISION-MAKING
We do not engage in fully automated decision-making that has legal or significant effects on individuals.
However, our website platform Wix may use limited automated processes to prevent fraudulent transactions. These processes may temporarily block certain IP addresses or payment methods associated with suspicious activity.
INTERNATIONAL DATA TRANSFERS
Because our website platform and service providers operate in multiple countries, your Personal Information may be transferred to and processed in countries outside your own, including the United States. When such transfers occur, we take reasonable steps to ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.
YOUR RIGHTS
Depending on your location, you may have the right to:
Access the Personal Information we hold about you
Request correction of inaccurate information
Request deletion of your Personal Information
Request restriction of processing
Object to certain processing activities
Request a portable copy of your data
Withdraw consent for marketing communications
If you would like to exercise any of these rights, please contact us using the contact information below.
California residents also have the right to request information about the categories of personal information we collect and how it is used or disclosed. California residents may request access to or deletion of their Personal Information as permitted by law.
COOKIES
A cookie is a small amount of information downloaded to your device when you visit the Site. We use cookies to improve your browsing experience, analyze site traffic, and support marketing efforts.
Cookies allow the website to remember your actions and preferences so you do not need to re-enter them each time you return to the site.
You can control or disable cookies through your browser settings. Please note that disabling cookies may affect the functionality of the Site.
DO NOT TRACK
Please note that because there is no consistent industry standard for responding to “Do Not Track” signals, we do not change our data collection practices when such signals are detected.
CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. Updated versions will be posted on this page.
CONTACT
For more information about our privacy practices, if you have questions, or if you would like to exercise your privacy rights, please contact us at: