SHIPPING
DOMESTIC SHIPPING
There is a $5 flat- rate shipping fee for all domestic orders.
Orders typically ship within 1-3 days from the date of payment. Most packages are sent via USPS ground advantage. Once your order has been received by the post office, delivery typically takes 3–5 business days. Please note that shipping times may vary, especially during the holiday season when USPS may experience delays.
Once your shipping label has been created, you will receive an email with your tracking information. Please note it may take 1–2 days for the post office to receive the package and begin updating tracking information.
If you need to update your shipping address, please contact us as soon as possible. We cannot make changes once a shipping label has been created.
If you believe your package may be lost in transit, please reach out and we will do our best to help. However, we do not have access to any additional information beyond what is available through the tracking number.
Please note that once a package has been marked “Delivered” by USPS, it is considered delivered. Unfortunately, even when a package is insured, USPS does not offer reimbursement for packages after they have been marked as delivered.
APO/FPO/DPO SHIPPING
We are happy to ship oversees to US military/diplomatic addresses. Shipping to an APO/FPO/DPO address will incur the standard domestic shipping rate of $5.
INTERNATIONAL SHIPPING
Effective October 16, 2026, Atom Heart Cross Stitch no longer offers international shipping.
With international shipping and customs requirements becoming increasingly complex, including new requirements for shipments to the European Union, international fulfillment has become increasingly difficult for our small business to manage reliably. As Atom Heart Cross Stitch continues to grow and expand the products we carry, we have made the difficult decision to no longer offer shipping outside of the United States.
We are incredibly grateful to our International customers for your support over the years and sincerely appreciate your understanding.
For those placing orders ahead of the deadline, please note you remain responsible for any taxes, duties, customs charges, or other import fees payable to the destination country of the shipment. These costs have recently increased in many locations and can vary depending on the destination and order. We are unable to determine these costs for you. We recommend checking your country's current import requirements and fees before placing an order.
ECO-FRIENDLY PACKAGING
We are committed to creating a more sustainable and eco-friendly shipping experience. Our Thread Holders are packaged in 100% compostable kraft bags with an inner plant-based PLA lining. We use fully recyclable shipping supplies such a corrugated cardboard boxes, kraft paper mailers, and 100% compostable poly mailers. If you ever receive a package from us that includes styrofoam padding, please know this is material we have recycled from other shipments we receive here in the store.