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DOMESTIC SHIPPING

There is a $5 flat rate shipping fee for all domestic orders. Orders typically ship within 1-3 days from the date of payment. Packages are sent via USPS and normally arrive in 3-5 days. Please note shipping times may vary, especially during the holiday season as USPS may slow delivery times. 

If the shipping address is different than the address provided at time of checkout, please reach out to us as soon as possible. Once a shipping label has been created you will receive an email with the tracking information. Please note it may take another day or two for the post office to receive the package and update the tracking information. 

If you feel your item may have been lost in transit, please let us know, but keep in mind we do not have any information beyond what you have via the tracking number. Please note, once an item has been marked as "delivered" it is out of our hands. Even when a package is insured, there is no recourse to recoup the cost with the post office after it has been delivered.

APO/FPO/DPO SHIPPING

We are happy to ship oversees to US military/diplomatic addresses! Shipping to an APO/FPO/DPO address will incur the standard domestic shipping rate of $5.

INTERNATIONAL SHIPPING

Orders will ship within 1-3 business days from the date of payment. When shipping overseas, customs can delay packages by up to 6 weeks.

 

International shipping rates are priced based on the size and weight of the items in your order. Rates can be expensive, but they are wholly out of our control and we do not profit on the cost paid for international shipping. Occasionally, the website is unable to pull real-time shipping rates and a default fee of $60USD is charged. If the actual shipping cost turns out to be less than what was charged, we will gladly refund the difference. 

 

When a package leaves the US it is transferred to your country's postal service and the tracking information may no longer update. If you are worried the package may be lost in transit, please contact your local post office before reaching out to us. Please allow a full 6 weeks from the date of shipment before reaching out to us in regards to a suspected lost package.

If the shipping address is different than the address provided at time of checkout, please reach out to us as soon as possible. Once a shipping label has been created you will receive an email with the tracking information. Please note it may take another day or two for the post office to receive the package and update the tracking information. 

Please note, we are not responsible for any taxes, duties, and customs charges payable to the destination country of the shipment. 

ECO-FRIENDLY PACKAGING

We are committed to creating a more sustainable and eco-friendly shipping experience. Our Thread Holders are packaged in 100% compostable kraft bags with an inner plant-based PLA lining. We use fully recyclable shipping supplies such a corrugated cardboard boxes, kraft paper mailers, and 100% compostable poly mailers. If you ever receive a package from us that includes styrofoam padding, please know this is material we have recycled from other shipments we receive here in the store. 

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